Terms

Terms and Conditions for Bourne's Energy Fuel Delivery and Service

Please approve the below terms of service in order to download the PDF Application.

This application is for Fuel Delivery, Service or AutoFuel accounts. It does not constitute a pricing contract.
The customer agrees to maintain access for deliveries and service by keeping driveways, walkways, tanks and fill pipes clear of snow, ice, debris, etc. Bourne’s Energy is not responsible for any type of damage if they cannot, in their opinion, safely access these areas. Bourne’s Energy is not responsible for freeze-ups or broken pipes in occupied or unoccupied homes if these areas cannot be safely accessed and the heating system fails.
Location of the tank and/or fill pipe must be within 100 feet of where a delivery truck can safely park in all seasons.
Automatic fill does not guarantee that you will never run out of fuel if unreported changes are made in usage patterns. It is the customer’s responsibility to report any usage changes so that Bourne’s Energy can reevaluate the delivery schedule.
Oil tanks must be to code. Applicants with outside oil tanks that are not buried will be delivered Arctic Blend during the winter months.
Lost or stolen AutoFuel Account card/keys must be reported immediately so they can be deactivated. A charge may apply to replace these card/keys. AutoFuel accounts must remain within established credit terms to avoid deactivation of any card/keys tied to the account. All AutoFuel customers must receive proper training prior to accessing the system. AutoFuel card/keys may not be used by anyone who has not received proper training.
All Will Call deliveries must meet minimum gallon requirements as specified by the company. A minimum two (2) Business Day notice prior to the customer’s scheduled day and area is required for all customer requested deliveries. Additional charges will apply for off schedule and afterhours deliveries, as well as for deliveries scheduled without proper notice.
All tenants having credit extended to them are required to pay a deposit.
Notwithstanding any contrary provision of law, Bourne’s Energy may bring an action against a customer for breach of the terms of this agreement. The customer shall be liable for collection costs, attorney’s fees and any additional costs associated with the enforcement of this agreement.
Bourne’s Energy reserves the right to extend the deadline for payments, accept late or partial payments, and otherwise delay the enforcement of this agreement without waiving those rights.
Termination of the account and any changes to delivery status must be made in writing by the customer.
In the event that any provision of this agreement is held to be invalid or unenforceable, that holding shall not affect the validity or enforceability of any of the remaining terms of this agreement.
The Federal Equal Opportunity Credit Act prohibits creditors from discriminating against credit applicants on the basis of race, color, religion, national origin, sex, marital status, age: because all or part of the applicant’s income is derived from any public assistance program; or because the applicant has in good faith exercised any right under the Consumer Credit Protection Act. The Federal Agency that administers compliance with this law concerning this creditor is The Federal Trade Commission, Equal Credit Opportunity: Washington, DC 20580.

I wanted to tell you about some outstanding service that Bourne’s employees recently provided us. Late in the day on Saturday, January 5^th, I noticed we had no heat in our house in Swanton. I checked the propane tank and the gauge was zeroed out. I called Bourne’s emergency number and the answering service responded immediately. Within a minute or two I then received a call from one of your managers, Gwen Hoadley.

Within another couple of minutes a technician by the name of TJ (don’t know his last name) called and said he was on the way from Milton. He, of course, was on his way and arrived on Maquam Shore shortly thereafter. It was very cold and dark, but TJ got all his equipment out and filled the tank with enough propane to get us heat.

TJ was professional, courteous, and seemed to truly enjoy his job. I can also say the same for Gwen and the answering service. You are doing a great job managing the Swanton office when your team responds like this. It makes us happy and secure knowing we are a Bourne’s customer. Congratulations on truly outstanding customer service! Thank you. Stuart S.

Stuart S.

I have to tell you that you guys are the best heating fuel company in the state, I am not kidding. Your willingness to work with my family means so much. Thank you Paula, I really appreciate it. I checked the tank last night, we are good for now with just a bit under half a tank.

Chris

We switched to Bournes many years ago and all in all we are very happy with the services that they provide. They have helped us with both our plumbing & heating needs, as well as propane delivery. We like the military discount that we get on Fuel & a prompt pay discount. The service is efficient, friendly and helpful. Bills are directly emailed and there is a choice to pay on their website. They are honest with all of their estimates.

Suzanne C.

I needed a new boiler and needed to switch from an underground oil tank to propane. The boiler is in a very cramped space and other companies said they couldn’t place a new one there – they’d need to take over one of my few closets upstairs. Bourne’s not only was able to keep the boiler in the original location, but also managed the entire tank removal process and pitched in to help with preparation for a backup generator. They did a fantastic job. I couldn’t recommend them more highly.

Michael D.