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The crew that did the install last week was awesome, I’m super happy with the work that they did and were professional & friendly 100% of the time!

The employees at Bourne’s Energy really care for their customers! I use the Swanton office and they are amazing!!

Thank you for all you do!

Thank you for the quote and getting a service technician over to my home today. I must say he was extremely professional and was a great representation of what I know Bourne’s must be working hard at, great customer service. He went out of his way to meet my needs and help me understand what he was finding throughout his work. You guys should be proud of teammates like him, who represent your company the way he did.

Hi – I just wanted to compliment your driver today who delivered to my house in Warren. We have a fairly steep and (of course) icy driveway and this guy drove in and out like a true pro. Was refreshing to see as I was fully prepared for something less elegant.

Yesterday I called because my parents were having trouble with the furnace, they dispatched Hailey, she arrived and quickly found the issue and fixed it while helping my parents understand the problem and what it took to fix it. I want to really thank her, exceptional service and professionalism.

I just wanted to write and say how very grateful I am for Bourne’s. Everyone I’ve worked with so far has been fantastic- special shoutout to Denise who has been an outstanding advocate for us, extremely responsive, kind, and professional. We recently moved into a home at the top of Bolton Valley which surprised us with how poorly insulated it was. Bourne’s reduced our heating bill so that we can afford to keep our home warm this winter until we are able to reinsulate in the spring. Your customer service is unmatched. It’s truly amazing to work with a company that is as understanding and phenomenal as you are. I would (and have) highly recommended you- you should feel really good about the wonderful service you provide.

This afternoon I had a new customer house visit with Denise. I would like to share with you that she is an outstanding representative for your company. Everything about her visit was perfect!!! She was timely, pleasant, knowledgeable, enthusiastic, and just a pleasure. She was the ideal ambassador to welcome a new customer!!! Simply a wonderful experience and I’m thrilled we are now part of Bourne’s family of customers!!! Thank you Denise!!!

I want to share with you how pleased my husband and I are with the installation of a Rinnai heater and BBQ box at our house on Wednesday. Firstly, Andrew was phenomenal as he was punctual in his arrival time to look at the area we wanted to place the Rinnai, and he provided us with some great suggestions as well as the proposal turnaround time and presenting to us within two days. Secondly, Mike and Jared did an amazing job with the installation of the Rinnai heater. They were “all business” and went right to work on the installations, promptly and neatly completed the job, picked up after themselves, and ensured the installation area in our house and garage was just as clean as when they arrived.

Although I am a Bourne’s employee, their knowledge and expertise ultimately make me even prouder of our sales and installation staff who provide absolutely outstanding work, take pride in what they do, and how the end result looks for their customers. Huge kudos to these guys!

I got a delivery and when the driver showed up I was out trying to shovel snow/ice that had fallen off the roof.  Without hesitation, Steve P took the shovel and finished the shoveling. I’m overwhelmed with gratitude. Bourne’s are all such good people. Thank you Steve!

This afternoon I had a new customer house visit with Denise. I would like to share with you that she is an outstanding representative for your company. Everything about her visit was perfect!!! She was timely, pleasant, knowledgeable, enthusiastic, and just a pleasure. She was the ideal ambassador to welcome a new customer!!! Simply a wonderful experience and I’m thrilled we are now part of Bourne’s family of customers!!! Thank you Denise!!!

Just a quick note to tell you how much I appreciated your employee’s Crystal and Larry’s courtesy and professionalism. Crystal managed to get someone to my house very quickly to repair a problem with my boiler, and was extremely pleasant while doing so. Larry, the man who came to do the repairs took his boots off in my mud room, which immediately impressed me. (Most service people don’t think to do that.) He immediately diagnosed the issue, and set to work repairing the problem, all the while being a very fun, engaging guy to chat with. He then finished the job very quickly and was on his way. Because of this experience, I will not hesitate to recommend Bourne’s Energy to anyone that I speak to who is looking for a propane company. Happy New Year!

I just wanted to let you know that Trevor came by this morning and he was so great. He showed me how to turn off the propane if there is an emergency, showed me what he was doing for the inspection, and was very polite and professional. I appreciate how professional he was doing the safety inspection. Thank you for your business.

Larry was awesome today. He was very knowledgeable, polite and respectful. Larry took the time to explain everything & show the part he was changing and why it failed.

I would like to start by saying the tech that came to my home to service my furnace is excellent! He came, he accomplished his task and was very courteous.”

We want to reach out quickly to thank you and your crew for a seamless installation of the heat pumps. Wayne and Cole were the most professional and respectful folks we have had work in our home. They were friendly, polite, clean and nice to be around. And they did impeccable work too! Thanks again for a job well done. Happy holidays to you and your crew.

Thank you from Copley Terrace for the Bourne’s Energy bags the turkeys came in. We are very appreciative!

Thank you for your support of the Spruce Peak Chamber Music Society. Unfortunately, due to the surge in Covid-19, we have had to postpone the launch of Season 3 to later in 2021. Please know that your support will be held until we are able to launch the season properly. Thank you!

Your technician, Mark was at my house tonight for what we thought might be a propane leak. He was outstanding! He arrived quickly and took all kinds of time on a Friday night to explain everything he was doing and provided phenomenal service. Thank you.

TJ and Keith made sure to place our new tank exactly where we wanted it, which was no easy feat. They explained everything and even helped us figure out some things to improve our home that we didn’t know about.

I have worked with another fuel company and in the past and the customer service from Bourne’s is incomparable. I am so happy I made the effort to switch everything over to Bourne’s! Also need to add that Mike is amazing – so efficient and was able to save me a lot of money on a furnace problem that was supposed to be very expensive. Creativity and expertise are so very much appreciated and Mike went above and beyond to help me get things running again. Cheers to everyone at the company – many thanks for making our fuel servicing into a pleasant experience, as it was definitely the opposite with other companies.

Technician Tom did a great job at my home during a heating service call. He was very professional, courteous and did an excellent job. I want to make sure Bourne’s knows how happy I am with your service and that Tom’s boss knows he does a good job during service calls. Thank you.

Loyal Bourne’s customer for over 30 years! BRAVO! [delivery]

I hope you are well and staying safe during these crazy times of 2020!

Thank you. The crew that installed here did exceptional work! Much appreciated.

Wanted to let you know the install [of two heat pumps] was perfect…Please pass along my appreciation to the guys!!

I recommend Bourne’s Energy! We switched to using them for our LP years ago and have been so pleased. They are locally owned and are conscientious about renewable energy when applicable. They have been very responsive when we have needed anything regarding our fuel plans or with service. I highly recommend them.

After 10 days, we have propane!!! After Amerigas left us high and dry, Bourne’s Energy in Swanton went above and beyond, expedited onboarding and came to our rescue with top notch customer service! High recommend!

Each time we interact with Bourne’s, we rediscover how happy we are that we switched to your service.  I was not here for the tank installation but Alan said the field crew was very thorough.  The tanks are in a perfect location, tucked away.  Come winter, we’ll keep an eye on the gauges and keep a path cleared for deliveries. BIG thanks for fitting us into your tight schedule.  We very much appreciate you and what you do.

great delivery service, even with our irregular usage, we never have to call for a delivery. a lot of folks in our neighborhood have switched to Bournes. Also a very easy website to follow, thanks

Dear Bourne’s: I want to thank Steven P for exceptional service yesterday as he delivered LP to three snowed in buildings at my home in Fairfield. The snow from the storm two weeks ago has remained close to the 18” that fell up here on the Ridge, and I had not thought to shovel paths to the tank sites, so he trudged through a lot of snow to fill all three tanks. A strong and fearless man! Best, Toby

Bourne’s staff was here today to install the (2) 120g tanks behind the garage. NICE guys (Jarrod and Chip – hope I have that right) – they were personable and professional and kept me informed about what they were doing and why. Very nice service.

Marcel M. called me yesterday after Sam had been out for a no heat.
He wanted me and everyone else to know what a delightful young man Sam was- he knew immediately what the issue was and fixed it quickly!!
Marcel has now decided that Sam’s new nickname is “Magic Man”!
He sent him on his way with a doughnut and a soda and if he has any issues in the future he would like Sam to address them!

I was so pleasantly surprised to find my oil tank filled YESTERDAY! Happy Day! After years of dealing with boneheads who don’t ever show up on time (other companies) I was tickled pink! Just sorry to have missed Sean to say hi! How smart it was for you to deliver before the snow! No other company is just seamlessly professional like you all, and I truly appreciate your efforts. Just want to say thank you and find out if I owe you anything

I just wanted to let you all know what Linda had to say about Bourne’s Energy!

First she is so happy she came on board with us. All her experiences have been fantastic with all the Bourne’s Employees that she has spoken to. From the tank set to the conversion of appliances she couldn’t be happier.
She wants Kelly C to know how much she appreciated him coming out to make the conversion to her appliance. He went out of his way to explain things and he was extremely “upbeat” about the job. Bourne’s is very lucky to have such great employees.

She is extremely pleased with everything!

Bottom line, Bourne’s folks are AWESOME!!  It started with Denise and then when we had a few problems, got to work with Gwen in the Waterbury office. They set the the road to a smooth ride from there on!!
Thank you for all your help and understanding.

Definitely tell the boss s/he is lucky to have employees so dedicated to doing a good job. And John, who delivers our propane, is always prompt and helpful as well. He was instrumental in getting us the propane tank monitor which has really helped our irregular usage.

We think Bourne’s has the best customer service!

Thanks again for your prompt response.  I was confused by the dial on the tank. I thought I was looking at the bottom of the needle since it does not have much of a point. The propane smell made me think it was low (so in my mind I wanted to see a low tank level) because that is the only time we have ever smelled propane.

Tom and Damien were absolutely great! By the time they arrived, I had shut off the items that use propane so the smell had gone. They checked everything thoroughly. Based on our description of where we were noticing the odor, they determined the cause. Since the leak was outside and intermittent, I said we were fine waiting a day or two. Nonetheless, they went all the way to Burlington to get us the new part!

So, great judgement call on your end.

Have really liked/enjoyed our high efficiency heat pumps until this week. Now we love them. They work so, so much better than window units and much quieter. These are the best upgrades we have made to the house since we lived here. If you have any customers on the fence regarding this decision, please share the above with them. Thanks for all your help.

I love working for Bourne’s Energy because I love who they are as a company: local, responsible, honest, caring, small enough to care about every customer and large enough to get the job done. They invest so much in the education and personal growth of the employees so that customers are getting the best skills available.

It’s gratifying to think that I am making a difference in our community. Our input to company policies and procedures is valued and it’s great to hear different points of view that I might not have considered otherwise.

Company size is an important consideration when making a decision to join an organization. Bourne’s Energy is big enough to offer the benefits and programs that employees expect and they can compete with the biggest in the market. However, it is small enough where the individual employee’s voice can still be heard. You don’t get lost in some corporate organizational chart. Ownership is always accessible and willing to listen.

After working here for only 11 months, I received a cancer diagnosis. The whole Bourne’s family was extremely supportive. I had to miss a lot of time over the next several months for surgeries, chemotherapy & radiation treatments. My co-workers kept my spirits up with thoughtful gifts, flowers, cards and patience. It’s a true pleasure to work here. They even let me bring my dog to work! I have worked for other, larger fuel companies and felt more like a number than a person. Peter Bourne and the whole Management team truly care for their employees. On the practical side, the medical insurance is top notch and they pay a fair wage.

Bourne’s truly cares about customers and working here allows me to serve the people of my community while advancing the careers of the apprentices that will become our senior technicians.  It is hard for me to imagine a more rewarding job than this one.

Your driver decided for valid reasons to deliver my fuel today instead of tomorrow. I had been dithering over what to do about slushy predictions for anticipated delivery tomorrow (Friday) and trying to enlist my plower and sander to be on ‘stand-by.’ He cheerfully filled my low tanks. As I told him, “You are my best Valentine present today !!” Thanks very much.

Thank you so very very much for the prompt and excellent service that we received last week. The furnace came in and the boys set it up, everything is working fine and there was absolutely no disruption to our guests and I wanted to thank you very very much for your efforts and for your crew taking care of that. We will continue to be one of your best customers.

I needed a new boiler and needed to switch from an underground oil tank to propane. The boiler is in a very cramped space and other companies said they couldn’t place a new one there – they’d need to take over one of my few closets upstairs. Bourne’s not only was able to keep the boiler in the original location, but also managed the entire tank removal process and pitched in to help with preparation for a backup generator. They did a fantastic job. I couldn’t recommend them more highly.

I just wanted to reach out to you on behalf of my wife. She was home today when you guys showed up for the propane delivery. She was extremely pleased with your employer who performed the delivery. Unfortunately she doesn’t remember his name, but she wanted to make sure that this message gets back to you. He was very friendly and helpful. He stayed with her until all her questions were answered and all the appliances were functioning correctly. Thank you very much for your assistance.

As a small business owner, time is money but money is money as well. After years of dealing with the cooperate structure of ****** where I was not able to talk to the same person twice and it took hours to get problems solved, I switched to Bourne’s. Previously, I had assumed that ********’s ‘rate locks ‘ were the only way to ensure a good price on heating fuel. After my switch to Bourne’s, I wouldn’t switch back even if pricing was better at *****  (which it is not). The small town approach at Bourne’s makes talking to someone much easier. I can call the local office and get through immediately without having to go though a menu. I have saved time AND money.

I highly recommend Bourne’s Energy for both your propane needs and servicing your heating equipment. When it is time to renew your propane contract with Bourne’s you will not have to negotiate, threaten or price propane with other companies. Bourne’s first offer price for contracted propane will be excellent. And to sweeten the deal Bourne’s contract price for propane is the most you will pay per gallon for propane during the heating season and if propane is less than the contract price when you purchase propane, frequently happens in the summer months, then the lower price is what Bourne’s will bill you for propane. We have saved a significant amount using Bourne’s as our propane supplier. And, you can count on them for fast, reliable and professional service for your heating equipment. Yesterday our boiler went down, called Bourne’s at 8 am, they were out early that afternoon, got our boiler up and running again, which I appreciated greatly on this cold November morning. So, for propane or servicing your heating equipment my experience with Bourne’s has been excellent and I highly recommend them.

Heather was a great help getting our new home completed and set up for service with Bourne’s! Office staff is always pleasant and knowledgeable when we call, and the service guy was great when he came for our yearly cleaning!

Responsive, professional and thorough service. Bourne’s Energy runs a business the way it should be run. Highly recommended.

Great customer service. Wouldn’t do business with anyone else!