To ensure safe access to your fuel tank, please keep snow and ice cleared from your driveway and pathways and sanded. A fuel delivery truck is approximately two feet wider than a passenger car and much taller, so please keep trees/bushes that line your driveway trimmed and include a space for our truck to turn around safely. If our delivery person is unable to navigate your driveway without obstruction, we will not be able to fill your tank, which could result in a special delivery/trip charge and/or you running out of fuel.
Keep snow and ice from accumulating on fuel equipment. It is your responsibility to make sure that all valves, regulators, and tanks/fill pipe are clear of snow and ice. Gently brush away snow or ice that has accumulated around the tank, meter, regulator, and any other piping. Do this using a broom or by hand. If you must use a shovel, use extreme caution around all equipment. If you notice any snow or ice buildup that cannot be removed easily, contact your fuel retailer immediately. DO NOT attempt to remove snow or ice by kicking or hitting equipment. Keep vents clear. Appliance vents and chimney flues must ALWAYS be clear of snow or ice. Some homes may have “direct” vents, which are close to the ground. Improper venting can cause carbon monoxide to become trapped in your home, causing serious illness or even death.
Clear driveways and pathways to fuel tanks/fill pipe. Please remember that a fuel delivery truck needs at least a 10-foot-wide path to be able to deliver fuel to your home. Also, keep the tank area and a path to the tank free of snow. When plowing, snow blowing, or shoveling, do not push or pile snow around your tank, meter, regulator, or piping.
PLEASE HELP US TO KEEP OUR DRIVERS AND TRUCKS SAFE, AND HELP US TO KEEP YOUR TANKS FILLED.