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I would like to express that I am very happy with the service I recently received from Bourne’s Energy. Our boiler kicked off on Friday night and I was unable to restart it. After some basic trouble-shooting I then put an emergency service call into Bourne’s Energy on Saturday morning. It only took two hours for the Plumber to arrive and I was updated on his ETA as I had requested. read more

Jeff P

Dear Bourne’s: I want to thank Steven P for exceptional service yesterday as he delivered LP to three snowed in buildings at my home in Fairfield. The snow from the storm two weeks ago has remained close to the 18” that fell up here on the Ridge, and I had not thought to shovel paths to the tank sites, so he trudged through a lot of snow to fill all three tanks. A strong and fearless man! Best, Toby

Toby F

Just a quick note to let you know how impressed I am with Chris and Bourne’s Energy.

When ******* used to deliver our pellets, they would blow the pellets in so hard that even though I cushioned the back of our bin, many of the pellets would pulverize and I had a large amount of fines that I had to constantly vacuum out of the bin in order to not get ignition failures. They would also blow a couple of gallons of pellets onto the lawn instead of checking the bin level, and if it was raining, the pellets would swell into a pile of soggy sawdust that I’d need to rake up as best I could. Then when they left, they’d drive the truck across our lawn at the end of the driveway, leaving deep ruts for me to repair.

Chris does the exact opposite—he blows in the pellets just fast enough to get into the bin, but they never hit the back so there are very few fines. He monitors the bin constantly while he’s filling it, so there are never any pellets on the lawn, and he takes the time to back and fill at the end of the driveway so he never drives on the lawn.

We feel as though Chris cares about our home and our property as much as we do, and this level of professionalism is both rare and impressive. I’m thankful to be a Bourne Energy customer.

Jeff W.

The tech you sent up [Ernie] to do the GSC at my camp, he really knows his stuff and was really professional. He answered all my questions and was really helpful.

Daniel B

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