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Wanted to pass along that Levi did an annual tune up the other day, the customer Mike Sturtevant, wanted to let us know Levi did an exceptional job, was very professional and went above what the average tech did. Mike was in the business and knows the shortcuts, and Levi didn’t use any of them.

Mike S

Bourne’s Energy sent a technician to a home I own in Waterbury that has an ancient heating system. Tom was fabulous and got the system up and running and explained what was going on. Thanks so much for the great work and for having great employees!

Margaret H.

You are totally Awesome Kathy. Thanks for getting them into the system so quickly. I also appreciate you getting the current fuel prices to us each week. It’s nice to see someone who Love’s their Job !!!

S. Dalpe

Just a quick note to let you know how impressed I am with Chris and Bourne’s Energy.

When ******* used to deliver our pellets, they would blow the pellets in so hard that even though I cushioned the back of our bin, many of the pellets would pulverize and I had a large amount of fines that I had to constantly vacuum out of the bin in order to not get ignition failures. They would also blow a couple of gallons of pellets onto the lawn instead of checking the bin level, and if it was raining, the pellets would swell into a pile of soggy sawdust that I’d need to rake up as best I could. Then when they left, they’d drive the truck across our lawn at the end of the driveway, leaving deep ruts for me to repair.

Chris does the exact opposite—he blows in the pellets just fast enough to get into the bin, but they never hit the back so there are very few fines. He monitors the bin constantly while he’s filling it, so there are never any pellets on the lawn, and he takes the time to back and fill at the end of the driveway so he never drives on the lawn.

We feel as though Chris cares about our home and our property as much as we do, and this level of professionalism is both rare and impressive. I’m thankful to be a Bourne Energy customer.

Jeff W.

We were there when the technician came. We appreciate your doing this for us. The gas fireplace is working well for us. We also found a different problem with the hookup to our washing machine and the Bourne technician graciously called and arranged for one of your plumbers to come out Friday morning. We are very satisfied customers.

Vince

Our thanks to the woman who I assumed was your service manager, who came over & replaced the pressure release valve on out boiler after dark 4:30-5pm on Wednesday night, Thanksgiving eve.

Mark S.

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