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Pam, hi! I was just outside doing a little gardening. I glanced at one of my two propane tanks, and did a double-take. The tank at the front of my house had been leaning somewhat, since it was originally installed. When I looked at it this afternoon, it was standing perfectly straight. The tank has been completely re-set. The original rock that was underneath it was gone. Whomever re-set the tank found two nice slabs of concrete, (the ones that were originally beneath the OLD company’s tank), and used them to level and stabilize the Bourne’s tank. Thank you, and your worker(s) who did the good work!

Evan A

Thank you so very very much for the prompt and excellent service that we received last week. The furnace came in and the boys set it up, everything is working fine and there was absolutely no disruption to our guests and I wanted to thank you very very much for your efforts and for your crew taking care of that. We will continue to be one of your best customers.

Skip O.

Bottom line, Bourne’s folks are AWESOME!! It started with Denise and then when we had a few problems, got to work with Gwen in the Waterbury office. They set the the road to a smooth ride from there on!!
Thank you for all your help and understanding.

Sven and Dianne

I wanted to tell you about some outstanding service that Bourne’s employees recently provided us. Late in the day on Saturday, January 5^th, I noticed we had no heat in our house in Swanton. I checked the propane tank and the gauge was zeroed out. I called Bourne’s emergency number and the answering service responded immediately. Within a minute or two I then received a call from one of your managers, Gwen Hoadley.

Within another couple of minutes a technician by the name of TJ (don’t know his last name) called and said he was on the way from Milton. He, of course, was on his way and arrived on Maquam Shore shortly thereafter. It was very cold and dark, but TJ got all his equipment out and filled the tank with enough propane to get us heat.

TJ was professional, courteous, and seemed to truly enjoy his job. I can also say the same for Gwen and the answering service. You are doing a great job managing the Swanton office when your team responds like this. It makes us happy and secure knowing we are a Bourne’s customer. Congratulations on truly outstanding customer service! Thank you. Stuart S.

Stuart S.

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