Passing The Pager

After carrying a pager for 35 years, Leonard Schrum has retired from being on call! That’s a long time to have dedicated to serving customers day and night. While Leonard will still be helping customers during the days, but he’s definitely earned the right to pass on the pager for night calls. Thank you for your pager years, Leonard!! This is a photo of Leonard accepting a plaque of appreciation from Peter Bourne.

Photo of Leonard Schrum and Peter Bourne. Peter presents Leonard with a plaque as he retires from being "on call" and passes the pager

Thanks again for your prompt response. I was confused by the dial on the tank. I thought I was looking at the bottom of the needle since it does not have much of a point. The propane smell made me think it was low (so in my mind I wanted to see a low tank level) because that is the only time we have ever smelled propane.

Tom and Damien were absolutely great! By the time they arrived, I had shut off the items that use propane so the smell had gone. They checked everything thoroughly. Based on our description of where we were noticing the odor, they determined the cause. Since the leak was outside and intermittent, I said we were fine waiting a day or two. Nonetheless, they went all the way to Burlington to get us the new part!

So, great judgement call on your end.

Allen W.

Have really liked/enjoyed our high efficiency heat pumps until this week. Now we love them. They work so, so much better than window units and much quieter. These are the best upgrades we have made to the house since we lived here. If you have any customers on the fence regarding this decision, please share the above with them. Thanks for all your help.

Richard B.

The tech you sent up [Ernie] to do the GSC at my camp, he really knows his stuff and was really professional. He answered all my questions and was really helpful.

Daniel B

We had a Bourne’s technician named TJ visit our home to install a temporary tank while we have some work done on our property. TJ also visited our home a few months ago for a new customer inspection when moved into our home this past summer.
During both visits, TJ demonstrated exceptional customer service and technical expertise. He happily answered any questions I had and performed the work we needed diligently and professionally. Just wanted to give a shout out to TJ for doing a great job, and for the whole Bourne’s team for excellent customer service! We are happy customers!

John H