I would like to express that I am very happy with the service I recently received from Bourne’s Energy. Our boiler kicked off on Friday night and I was unable to restart it. After some basic trouble-shooting I then put an emergency service call into Bourne’s Energy on Saturday morning. It only took two hours for the Plumber to arrive and I was updated on his ETA as I had requested.
Scott was the Plumber who came to service the boiler. He displayed very professional behavior: shoes off at the door, fully prepared with neat toolbox, did not need to go out to his truck to retrieve anything, etc. He was very straightforward to assess the problem and solve it. What I appreciate most was his willingness to explain the system to me and allow me to observe his work. I could tell that he was very knowledgeable and he answered my many questions regarding the system.
I work for a large general contractor/construction manager in commercial construction. I have a sense for a good and honest tradesperson. I think that Scott was great. The people who put the work in place are often the first to make or break a reputation. It’s not always about the bottom line. I am glad to be a Bourne’s Energy customer. I have had other service calls from Bourne’s Energy and those plumbers were well mannered too. I really appreciated Scott’s candid nature and willingness to answer my questions. Keep up the great work.