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Governor Phil Scott on Bourne's 70th Anniversary

Governor Phil Scott on Bourne’s 70th Anniversary

I would like to express that I am very happy with the service I recently received from Bourne’s Energy. Our boiler kicked off on Friday night and I was unable to restart it. After some basic trouble-shooting I then put an emergency service call into Bourne’s Energy on Saturday morning. It only took two hours for the Plumber to arrive and I was updated on his ETA as I had requested. read more

Jeff P

I wanted to tell you about some outstanding service that Bourne’s employees recently provided us. Late in the day on Saturday, January 5^th, I noticed we had no heat in our house in Swanton. I checked the propane tank and the gauge was zeroed out. I called Bourne’s emergency number and the answering service responded immediately. Within a minute or two I then received a call from one of your managers, Gwen Hoadley.

Within another couple of minutes a technician by the name of TJ (don’t know his last name) called and said he was on the way from Milton. He, of course, was on his way and arrived on Maquam Shore shortly thereafter. It was very cold and dark, but TJ got all his equipment out and filled the tank with enough propane to get us heat.

TJ was professional, courteous, and seemed to truly enjoy his job. I can also say the same for Gwen and the answering service. You are doing a great job managing the Swanton office when your team responds like this. It makes us happy and secure knowing we are a Bourne’s customer. Congratulations on truly outstanding customer service! Thank you. Stuart S.

Stuart S.

Thanks again for your prompt response. I was confused by the dial on the tank. I thought I was looking at the bottom of the needle since it does not have much of a point. The propane smell made me think it was low (so in my mind I wanted to see a low tank level) because that is the only time we have ever smelled propane.

Tom and Damien were absolutely great! By the time they arrived, I had shut off the items that use propane so the smell had gone. They checked everything thoroughly. Based on our description of where we were noticing the odor, they determined the cause. Since the leak was outside and intermittent, I said we were fine waiting a day or two. Nonetheless, they went all the way to Burlington to get us the new part!

So, great judgement call on your end.

Allen W.

Heather was a great help getting our new home completed and set up for service with Bourne’s! Office staff is always pleasant and knowledgeable when we call, and the service guy was great when he came for our yearly cleaning!

Gail L.

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Governor Phil Scott on Bourne’s 70th Anniversary

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