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Governor Phil Scott on Bourne's 70th Anniversary

Governor Phil Scott on Bourne’s 70th Anniversary

Tracy, thanks for the quick response on these things. Very refreshing after dealing with Bad Flame for years.

Bill

I wanted to tell you about some outstanding service that Bourne’s employees recently provided us. Late in the day on Saturday, January 5^th, I noticed we had no heat in our house in Swanton. I checked the propane tank and the gauge was zeroed out. I called Bourne’s emergency number and the answering service responded immediately. Within a minute or two I then received a call from one of your managers, Gwen Hoadley.

Within another couple of minutes a technician by the name of TJ (don’t know his last name) called and said he was on the way from Milton. He, of course, was on his way and arrived on Maquam Shore shortly thereafter. It was very cold and dark, but TJ got all his equipment out and filled the tank with enough propane to get us heat.

TJ was professional, courteous, and seemed to truly enjoy his job. I can also say the same for Gwen and the answering service. You are doing a great job managing the Swanton office when your team responds like this. It makes us happy and secure knowing we are a Bourne’s customer. Congratulations on truly outstanding customer service! Thank you. Stuart S.

Stuart S.

Our thanks to the woman who I assumed was your service manager, who came over & replaced the pressure release valve on out boiler after dark 4:30-5pm on Wednesday night, Thanksgiving eve.

Mark S.

Definitely tell the boss s/he is lucky to have employees so dedicated to doing a good job. And John, who delivers our propane, is always prompt and helpful as well. He was instrumental in getting us the propane tank monitor which has really helped our irregular usage.

We think Bourne’s has the best customer service!

A.W.

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Governor Phil Scott on Bourne’s 70th Anniversary

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