Dear Bourne’s: I want to thank Steven P for exceptional service yesterday as he delivered LP to three snowed in buildings at my home in Fairfield. The snow from the storm two weeks ago has remained close to the 18” that fell up here on the Ridge, and I had not thought to shovel paths to the tank sites, so he trudged through a lot of snow to fill all three tanks. A strong and fearless man! Best, Toby
Bourne’s staff was here today to install the (2) 120g tanks behind the garage. NICE guys (Jarrod and Chip – hope I have that right) – they were personable and professional and kept me informed about what they were doing and why. Very nice service.
Marcel M. called me yesterday after Sam had been out for a no heat.
He wanted me and everyone else to know what a delightful young man Sam was- he knew immediately what the issue was and fixed it quickly!!
Marcel has now decided that Sam’s new nickname is “Magic Man”!
He sent him on his way with a doughnut and a soda and if he has any issues in the future he would like Sam to address them!
I was so pleasantly surprised to find my oil tank filled YESTERDAY! Happy Day! After years of dealing with boneheads who don’t ever show up on time (other companies) I was tickled pink! Just sorry to have missed Sean to say hi! How smart it was for you to deliver before the snow! No other company is just seamlessly professional like you all, and I truly appreciate your efforts. Just want to say thank you and find out if I owe you anything
I just wanted to let you all know what Linda had to say about Bourne’s Energy!
First she is so happy she came on board with us. All her experiences have been fantastic with all the Bourne’s Employees that she has spoken to. From the tank set to the conversion of appliances she couldn’t be happier.
She wants Kelly C to know how much she appreciated him coming out to make the conversion to her appliance. He went out of his way to explain things and he was extremely “upbeat” about the job. Bourne’s is very lucky to have such great employees.
She is extremely pleased with everything!
Bottom line, Bourne’s folks are AWESOME!! It started with Denise and then when we had a few problems, got to work with Gwen in the Waterbury office. They set the the road to a smooth ride from there on!!
Thank you for all your help and understanding.
Definitely tell the boss s/he is lucky to have employees so dedicated to doing a good job. And John, who delivers our propane, is always prompt and helpful as well. He was instrumental in getting us the propane tank monitor which has really helped our irregular usage.
We think Bourne’s has the best customer service!
Thanks again for your prompt response. I was confused by the dial on the tank. I thought I was looking at the bottom of the needle since it does not have much of a point. The propane smell made me think it was low (so in my mind I wanted to see a low tank level) because that is the only time we have ever smelled propane.
Tom and Damien were absolutely great! By the time they arrived, I had shut off the items that use propane so the smell had gone. They checked everything thoroughly. Based on our description of where we were noticing the odor, they determined the cause. Since the leak was outside and intermittent, I said we were fine waiting a day or two. Nonetheless, they went all the way to Burlington to get us the new part!
So, great judgement call on your end.
Have really liked/enjoyed our high efficiency heat pumps until this week. Now we love them. They work so, so much better than window units and much quieter. These are the best upgrades we have made to the house since we lived here. If you have any customers on the fence regarding this decision, please share the above with them. Thanks for all your help.
I love working for Bourne’s Energy because I love who they are as a company: local, responsible, honest, caring, small enough to care about every customer and large enough to get the job done. They invest so much in the education and personal growth of the employees so that customers are getting the best skills available.
It’s gratifying to think that I am making a difference in our community. Our input to company policies and procedures is valued and it’s great to hear different points of view that I might not have considered otherwise.
Company size is an important consideration when making a decision to join an organization. Bourne’s Energy is big enough to offer the benefits and programs that employees expect and they can compete with the biggest in the market. However, it is small enough where the individual employee’s voice can still be heard. You don’t get lost in some corporate organizational chart. Ownership is always accessible and willing to listen.
After working here for only 11 months, I received a cancer diagnosis. The whole Bourne’s family was extremely supportive. I had to miss a lot of time over the next several months for surgeries, chemotherapy & radiation treatments. My co-workers kept my spirits up with thoughtful gifts, flowers, cards and patience. It’s a true pleasure to work here. They even let me bring my dog to work! I have worked for other, larger fuel companies and felt more like a number than a person. Peter Bourne and the whole Management team truly care for their employees. On the practical side, the medical insurance is top notch and they pay a fair wage.
Bourne’s truly cares about customers and working here allows me to serve the people of my community while advancing the careers of the apprentices that will become our senior technicians. It is hard for me to imagine a more rewarding job than this one.
Your driver decided for valid reasons to deliver my fuel today instead of tomorrow. I had been dithering over what to do about slushy predictions for anticipated delivery tomorrow (Friday) and trying to enlist my plower and sander to be on ‘stand-by.’ He cheerfully filled my low tanks. As I told him, “You are my best Valentine present today !!” Thanks very much.
Thank you so very very much for the prompt and excellent service that we received last week. The furnace came in and the boys set it up, everything is working fine and there was absolutely no disruption to our guests and I wanted to thank you very very much for your efforts and for your crew taking care of that. We will continue to be one of your best customers.
I needed a new boiler and needed to switch from an underground oil tank to propane. The boiler is in a very cramped space and other companies said they couldn’t place a new one there – they’d need to take over one of my few closets upstairs. Bourne’s not only was able to keep the boiler in the original location, but also managed the entire tank removal process and pitched in to help with preparation for a backup generator. They did a fantastic job. I couldn’t recommend them more highly.
I just wanted to reach out to you on behalf of my wife. She was home today when you guys showed up for the propane delivery. She was extremely pleased with your employer who performed the delivery. Unfortunately she doesn’t remember his name, but she wanted to make sure that this message gets back to you. He was very friendly and helpful. He stayed with her until all her questions were answered and all the appliances were functioning correctly. Thank you very much for your assistance.
As a small business owner, time is money but money is money as well. After years of dealing with the cooperate structure of ****** where I was not able to talk to the same person twice and it took hours to get problems solved, I switched to Bourne’s. Previously, I had assumed that ********’s ‘rate locks ‘ were the only way to ensure a good price on heating fuel. After my switch to Bourne’s, I wouldn’t switch back even if pricing was better at ***** (which it is not). The small town approach at Bourne’s makes talking to someone much easier. I can call the local office and get through immediately without having to go though a menu. I have saved time AND money.
I highly recommend Bourne’s Energy for both your propane needs and servicing your heating equipment. When it is time to renew your propane contract with Bourne’s you will not have to negotiate, threaten or price propane with other companies. Bourne’s first offer price for contracted propane will be excellent. And to sweeten the deal Bourne’s contract price for propane is the most you will pay per gallon for propane during the heating season and if propane is less than the contract price when you purchase propane, frequently happens in the summer months, then the lower price is what Bourne’s will bill you for propane. We have saved a significant amount using Bourne’s as our propane supplier. And, you can count on them for fast, reliable and professional service for your heating equipment. Yesterday our boiler went down, called Bourne’s at 8 am, they were out early that afternoon, got our boiler up and running again, which I appreciated greatly on this cold November morning. So, for propane or servicing your heating equipment my experience with Bourne’s has been excellent and I highly recommend them.
Heather was a great help getting our new home completed and set up for service with Bourne’s! Office staff is always pleasant and knowledgeable when we call, and the service guy was great when he came for our yearly cleaning!
Responsive, professional and thorough service. Bourne’s Energy runs a business the way it should be run. Highly recommended.
Great customer service. Wouldn’t do business with anyone else!
Just a quick note to let you know how impressed I am with Chris and Bourne’s Energy.
When ******* used to deliver our pellets, they would blow the pellets in so hard that even though I cushioned the back of our bin, many of the pellets would pulverize and I had a large amount of fines that I had to constantly vacuum out of the bin in order to not get ignition failures. They would also blow a couple of gallons of pellets onto the lawn instead of checking the bin level, and if it was raining, the pellets would swell into a pile of soggy sawdust that I’d need to rake up as best I could. Then when they left, they’d drive the truck across our lawn at the end of the driveway, leaving deep ruts for me to repair.
Chris does the exact opposite—he blows in the pellets just fast enough to get into the bin, but they never hit the back so there are very few fines. He monitors the bin constantly while he’s filling it, so there are never any pellets on the lawn, and he takes the time to back and fill at the end of the driveway so he never drives on the lawn.
We feel as though Chris cares about our home and our property as much as we do, and this level of professionalism is both rare and impressive. I’m thankful to be a Bourne Energy customer.
I wanted to tell you about some outstanding service that Bourne’s employees recently provided us. Late in the day on Saturday, January 5th, I noticed we had no heat in our house in Swanton. I checked the propane tank and the gauge was zeroed out. I called Bourne’s emergency number and the answering service responded immediately. Within a minute or two I then received a call from one of your managers, Gwen Hoadley.
Within another couple of minutes a technician by the name of TJ (don’t know his last name) called and said he was on the way from Milton. He, of course, was on his way and arrived on Maquam Shore shortly thereafter. It was very cold and dark, but TJ got all his equipment out and filled the tank with enough propane to get us heat.
TJ was professional, courteous, and seemed to truly enjoy his job. I can also say the same for Gwen and the answering service. You are doing a great job managing the Swanton office when your team responds like this. It makes us happy and secure knowing we are a Bourne’s customer. Congratulations on truly outstanding customer service! Thank you. Stuart S.
We recently had our boilers cleaned and serviced by one of your technicians. I just wanted to thank Bourne’s Energy and your technician for the excellent job he did. Showed up when you said, he listened to my concerns on one of the boilers. The boiler in question has been running perfectly since his visit. Thanks again.
Just a note to thank you for arranging to have the pellets delivered this afternoon. The drivers were great, and the care they took to fill my bin slowly so there wouldn’t be a lot of fines was exceptional. I was extremely impressed, and I’m thankful to have a full bin of great quality pellets that were delivered with care. Thank you.
Dear Bourne’s Energy People – Thank you very much for going to my Sugarbish home and fixing my upstairs Rinnai heater. A few years ago, your people were at my home for an emergency which included replacing my hot water heater. My condo is a wonderful second home – a paradise for my children and grandchildren. I live in Massachusetts and am truly grateful to have Bourne’s Energy ready and able to take care of my home.
Many thanks to Nate, John, Mike, and Mike for working to correct issues left over from our previous company. We’re new customers but will be long term ones after the customer service we received today. It’s so nice to have heat and hot water again!
Great locally owned, environmentally conscious fuel company with exceptional service.
Bourne’s Energy sent a technician to a home I own in Waterbury that has an ancient heating system. Tom was fabulous and got the system up and running and explained what was going on. Thanks so much for the great work and for having great employees!
Thank you to Mike Leblanc for coming today for the installation of our propane dryer! You are great at your job! Taking the time to explain how my dryer works! Can’t wait for our Tankless water heater to be installed next!!
The whole team is great! Thank you from the Corbeil’s!!
Consistently have had good experiences with office and onsite service staff when we’ve needed them to install, diagnose and/or fix heating or hot water systems. Recently had significant issue due to electrical problem that destroyed portions of heater, team was here within few hours of when I called and took care of it.
Great job by all the Bourne’s folks checking in on customers to ensure tanks are full and things are operating smoothly. Thank You!
We switched to Bournes many years ago and all in all we are very happy with the services that they provide. They have helped us with both our plumbing & heating needs, as well as propane delivery. We like the military discount that we get on Fuel & a prompt pay discount. The service is efficient, friendly and helpful. Bills are directly emailed and there is a choice to pay on their website. They are honest with all of their estimates.
We have been using Bourne’s for nearly twenty years ! They are honest , reliable and work to please their customers. They have donated much to our community for many years!
Our thanks to the woman who I assumed was your service manager, who came over & replaced the pressure release valve on out boiler after dark 4:30-5pm on Wednesday night, Thanksgiving eve.
We had a Bourne’s technician named TJ visit our home to install a temporary tank while we have some work done on our property. TJ also visited our home a few months ago for a new customer inspection when moved into our home this past summer.
During both visits, TJ demonstrated exceptional customer service and technical expertise. He happily answered any questions I had and performed the work we needed diligently and professionally. Just wanted to give a shout out to TJ for doing a great job, and for the whole Bourne’s team for excellent customer service! We are happy customers!
I wanted to let you know that I am extremely pleased with the heat pumps, and also wanted to let you know that Kelly and Mark were extremely professional and very pleasant to work with. They were courteous and took the time to explain how the system works in depth so I fully understood it’s operation. You as well, Mike, have been professional and a real pleasure to work with throughout this process. Please pass along my positive feedback to your supervisor as well as Kelly’s and Marks’. Thanks again.
I would like to express my satisfaction with Mike the technician who serviced my unit. He was extremely professional and knowledgable. He went above and beyond expectations. Hard to find these days, so much appreciated when it happens.
The tech you sent up [Ernie] to do the GSC at my camp, he really knows his stuff and was really professional. He answered all my questions and was really helpful.
I have to tell you that you guys are the best heating fuel company in the state, I am not kidding. Your willingness to work with my family means so much. Thank you Paula, I really appreciate it. I checked the tank last night, we are good for now with just a bit under half a tank.
Pam, hi! I was just outside doing a little gardening. I glanced at one of my two propane tanks, and did a double-take. The tank at the front of my house had been leaning somewhat, since it was originally installed. When I looked at it this afternoon, it was standing perfectly straight. The tank has been completely re-set. The original rock that was underneath it was gone. Whomever re-set the tank found two nice slabs of concrete, (the ones that were originally beneath the OLD company’s tank), and used them to level and stabilize the Bourne’s tank. Thank you, and your worker(s) who did the good work!
We have greatly enjoyed working with Bourne’s Energy. You are certainly a step up from the rest in every way.
Belle called this morning and sent her many thanks to Bourne’s and specifically to Carey for his assistance in dealing with a LP gas line leak caused by the cable company. She was extremely appreciative of his efforts.
I called to say that I was very happy with how everything turned out. I was very happy with Leonard’s work and how we all came together to get me heat again.
Dale was an absolute angel. He came out and rescued me, and even though it was during the ice storm on Dec 22 and the road conditions were horrible he acted like he was very happy to be there to help solve heating problems. You have an awesome young man working for you.
Ian was an excellent guy, a great representative of your company. He really tried to take care of me and my family in a bad situation.
You are totally Awesome Kathy. Thanks for getting them into the system so quickly. I also appreciate you getting the current fuel prices to us each week. It’s nice to see someone who Love’s their Job !!!
Wanted to pass along that Levi did an annual tune up the other day, the customer Mike Sturtevant, wanted to let us know Levi did an exceptional job, was very professional and went above what the average tech did. Mike was in the business and knows the shortcuts, and Levi didn’t use any of them.
Tracy, thanks for the quick response on these things. Very refreshing after dealing with Bad Flame for years.
Karen, Thanks for the great start with Bourne’s. The personnel have been great on site as well.
I know we all get too much email so I’ll keep this short. I just wanted to follow up on this email that I sent to Pam. Pam contacted me about my concerns, and has been very helpful, and understanding. She’s more than willing to work with me to get this resolved. I really like Bournes, and over the past 4 years have recommended it several people who use propane. I know for a fact that you care about your customers, and that’s very important to me. Thanks. Take care.
We were there when the technician came. We appreciate your doing this for us. The gas fireplace is working well for us. We also found a different problem with the hookup to our washing machine and the Bourne technician graciously called and arranged for one of your plumbers to come out Friday morning. We are very satisfied customers.
J. Brown called in today and wanted us to know how happy she is with her delivery driver John. She had been trying to get her snow banks pushed back for a few days now for Bourne’s but had no luck. John happily filled over the snow banks with a smile and while he was there the mailman came. Then he brought the mail and the fill ticket to the door for Mrs. Brown and she was very impressed with him.
Thank you for all your good service and help with this very difficult winter.
I wanted to thank the service department for getting out here as fast as they did, it was within the 45 minutes and the tech they sent out was excellent, very professional, his name was Chip Aubin, would you ensure his manager gets that message. I have to say, I have worked with a lot of companies in my career and customer service is so critical to successful businesses, I believe Bourne’s employee’s are an example of this high caliber customer service. Thank you again for the prompt professional service.
I can’t tell you how happy I am with Bourne’s. Every time i speak with CS they are relaxed, helpful, AMAZING. Even the techs who have come out to the house — super nice and professional. Pam who set up our account was wonderful as well. I am truly thankful for your honest professionalism. PLEASE, please keep doing what you are doing. Thank you from Bolton Valley. You are making a serious difference with your superb business standards. (I rarely write reviews or give feedback )
Bourne’s provides quality service. I know because I use you personally and the school districts have not called with any complaints and I really appreciate that.
I would like to express that I am very happy with the service I recently received from Bourne’s Energy. Our boiler kicked off on Friday night and I was unable to restart it. After some basic trouble-shooting I then put an emergency service call into Bourne’s Energy on Saturday morning. It only took two hours for the Plumber to arrive and I was updated on his ETA as I had requested. read more
I was impressed with John’s professionalism, knowledge and caring attitude. After hearing our problem he offered to come to our home and take a look at the furnace and determine and correct the problem. I welcomed this and within hours he was at our home, determined the problem and corrected it Our furnace has never run as well as it does at the moment.Your employee John Hemingway is in our opinion an outstanding employee and we now have full faith in your Business and we now realize that Bournes Energy does care about the customer. I sincerely hope you let him know that he is a very valued employee.