J. Brown called in today and wanted us to know how happy she is with her delivery driver John. She had been trying to get her snow banks pushed back for a few days now for Bourne’s but had no luck. John happily filled over the snow banks with a smile and while he was…

I would like to express my satisfaction with Mike the technician who serviced my unit.  He was extremely professional and knowledgable.  He went above and beyond expectations.  Hard to find these days, so much appreciated when it happens.  

Many thanks to Nate, John, Mike, and Mike for working to correct issues left over from our previous company. We’re new customers but will be long term ones after the customer service we received today. It’s so nice to have heat and hot water again!

Heather was a great help getting our new home completed and set up for service with Bourne’s! Office staff is always pleasant and knowledgeable when we call, and the service guy was great when he came for our yearly cleaning!

Hi – I just wanted to compliment your driver today who delivered to my house in Warren. We have a fairly steep and (of course) icy driveway and this guy drove in and out like a true pro. Was refreshing to see as I was fully prepared for something less elegant.

Tracy, thanks for the quick response on these things. Very refreshing after dealing with Bad Flame for years.